Best Seasonal Email Received This Halloween

A C Moore's Halloween Email is designed for customer retention

Seasonal emails tend to be heavily promotional. They are overloaded with product shots, discounts, and deadlines. By the time the big day arrives, email fatigue has set in. Subscribers want to simply enjoy the holiday before moving on to the next.

Companies have to make sales to survive. Marketers charged with delivering revenue try to squeeze every possible cent out of subscribers before the clock strikes midnight on the seasonal opportunity. Deeper discounts and last minute offers are standard operating procedure. In an inbox filled with messages screaming “sale” and “buy now before it’s too late,” A.C. Moore’s Halloween email was a breath of fresh air.

The postcard style email had a simple subject line, “Happy Halloween from A.C. Moore!!” The copy in the message reads, “Wishing all our friends and family a safe and HAPPY HALLOWEEN!” There are no discounts, highlighted call to actions, or buy now demands.

The small print at the bottom of the email solidifies the message of caring for customers and offers a way to see promotions if recipients are interested:

This message was sent by A.C. Moore Arts & Crafts. You are receiving this advertisement as a valued and loyal customer of A.C. Moore who has registered for our weekly specials. Please visit us online at acmoore.com to learn more about our promotions and specials! Thank you for your patronage. Special promotion pricing may not be reflected in all store locations.

Every email needs a clear primary objective. Customer retention is a great objective and A.C. Moore executes beautifully. The message tells people they are valued, breaks the monotony that comes with promotional messages overload, and follows technical best practices.

Normally I’m not a fan of postcard templates because few are done well. Most recipients don’t automatically download pictures because of the virus risk. A typical postcard email looks like this in the inbox:

Horchow Halloween seasonal email  - Desktop

Recipients opening the email on a smart phone see this:

Horchow Halloween seasonal email - mobile

There is very little incentive for people to download the images to see the offer. A.C. Moore does a much better job of tagging the images. The following images show the message without images as viewed on a desktop and smartphone:

A C Moore Halloween seasonal email - desktop

A C Moore seasonal email - mobile

Recipients get the jest of the message without downloading pictures. Failing to properly tag images is one of the technical details that should never be missed. Using background color and text whenever possible is another. Horchow uses images for the navigation bar. A. C. Moore uses coding to create the bar so it is visible without downloading the images.

Takeaways you can use to improve your seasonal email strategy:

Plan around one primary objective – A clear objective streamlines the creation process and makes success easier to measure. It also provides an easy decision process for the recipients.

Mix it up – Sending one promotional email after another makes people immune to the marketing message. Add retention, educational, and service emails to keep subscribers engaged and opening your emails.

Optimize your emails
– You have seconds to convince someone to open your emails. Use every technical option to present your message in the best viewing mode for recipients.

Tag – Tag every image with messages that speak to people and search bots. Use good keywords in conversational style.

Color and text – Use background color and text to create navigation bars and call to action buttons instead of images. People will be able to see them even if their automatic download is turned off.

For tips on how to optimize emails, check out 31 Ways to Supercharge Your Email Marketing.



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{ 2 comments… add one }

  • Mila Araujo

    Excellent post Debra, you’ve included strong tips that seem like the basics, however it’s surprising how many people don’t do these things! Email marketing is an extremely powerful communication tool – occasional good wishes or non selling items really make a difference if thy add value or show appreciation for customers.

    Reply
    • Debra Ellis

      Thank you Mila. The failure of big brands to optimize their email messages surprises me the most.

      Reply

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