Customer Satisfaction Wars: Winners and Losers

Customer satisfaction showed some solid gains in the new index released by the American Customer Satisfaction Index. The overall increase of 0.5% was led by ecommerce with a gain of 1.2%. Using the data from the report, this infographic shows the winners and losers. (Click the image for a larger view.)


The level of customer satisfaction continues to show opportunities for companies willing to put customers first. The research conducted by ACSI consistently shows a relationship between improved customer satisfaction and increased consumer spending.


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Comments on this entry are closed.

  • Farrell John Conejos

    Hey Debra,

    Your post has bursting amount of information regarding customer satisfaction. Not to mention, the good use of images/pictures for clearer understanding. The statistics are good and informative as well. Thanks for sharing post.

  • Debra Ellis

    Thank you.

  • OT Staff For Hospital In Pune

    Hi Debra
    “Customer Satisfaction Is must” & “Customer Is King”
    This are The rule of every Business & it will lead you to the way of success.
    If Customer is satisfied with your products & services then you are the king

  • Debra Ellis


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