Customer Satisfaction Wars: Winners and Losers

Customer satisfaction showed some solid gains in the new index released by the American Customer Satisfaction Index. The overall increase of 0.5% was led by ecommerce with a gain of 1.2%. Using the data from the report, this infographic shows the winners and losers. (Click the image for a larger view.)


The level of customer satisfaction continues to show opportunities for companies willing to put customers first. The research conducted by ACSI consistently shows a relationship between improved customer satisfaction and increased consumer spending.


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{ 6 comments… add one }

  • Farrell John Conejos

    Hey Debra,

    Your post has bursting amount of information regarding customer satisfaction. Not to mention, the good use of images/pictures for clearer understanding. The statistics are good and informative as well. Thanks for sharing post.

    • Debra Ellis

      Thank you.

  • OT Staff For Hospital In Pune

    Hi Debra
    “Customer Satisfaction Is must” & “Customer Is King”
    This are The rule of every Business & it will lead you to the way of success.
    If Customer is satisfied with your products & services then you are the king

    • Debra Ellis


    • Riyasu

      Every visit we are treated by fneirdly staff and doctors! They remember us personally and are very courteous with every question and request. We definitely feel like we have strong support with the team here.


      A pleasingly rational answer. Good to hear from you.


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