Customer satisfaction showed some solid gains in the new index released by the American Customer Satisfaction Index. The overall increase of 0.5% was led by ecommerce with a gain of 1.2%. Using the data from the report, this infographic shows the winners and losers. (Click the image for a larger view.)
The level of customer satisfaction continues to show opportunities for companies willing to put customers first. The research conducted by ACSI consistently shows a relationship between improved customer satisfaction and increased consumer spending.