Where do you want to be in ten years? Everything is changing so fast it is impossible to predict what will happen in the next decade, but one thing is certain – you don’t want to look back and say “what do I have to show for the last ten years?”
Leadership
Your relationship with your customers is only as good as their last experience. A bad attitude undermines the best strategies, marketing, and locations.
It is tempting to copy the policies and strategies of the leading companies in your industry. After all, they are at the top and seemingly set the standard for everyone else. Conventional wisdom says that failure to follow their lead is the path to corporate suicide.
We can sit around complaining about how our leaders are failing, the economy is failing, and the world is going to hell in a hand basket. Or, we can spend our time thinking about new ways to inspire our customers, improve our business, help our neighbor, and make the world a better place.
Let’s start out acknowledging that there are challenges in our global economy. Some companies may not survive, but the ones that do will be leaner and stronger than before.
